Redesigning Public Services: Power Point Presentation by David Lee King outlining the importance of changing service models in the 21st century.
Get Satisfaction: “Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 48,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.”
Is Customer Service the New Marketing? Article from Fast Company about how Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.
Comments (0)
You don't have permission to comment on this page.