• Library Staff:  This is a link to the webpage listing the library staff at Waubonsee Community College.  Note:  it includes their photos!
• What libraries can learn from Zappos about customer service and organizational culture:  ACRL presents a great list of what libraries can learn from this amazing online shoe retailer.
• Paul Signorelli and Associates: Working collaboratively and creatively with clients to better reach and serve their customers.
• Revamping Reference: Blog post by Aaron Schmidt on libraryjournal.com discussing the future of reference services.
• Redesigning Public Services: Power Point Presentation by David Lee King outlining the importance of changing service models in the 21st century.
• Get Satisfaction: “Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 48,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.”
• Is Customer Service the New Marketing?  Article from Fast Company about how Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.

Back to Library 3 point 0.